Politique d'expédition

SHIPPING & DELIVERY POLICY

Last updated November 04, 2024

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://themadnuts.com/termsofservice.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard Shipping with 4-7 Days Delivery shipping on all orders.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: We process the shipment within 2 working days after your purchase or recurred payment.

We process the recurring payment exactly one month after your first purchase, and within 2 working days, we prepare the shipping of your order. Delivery typically takes 4-7 working days. You are entitled to schedule your next shipping or payment date.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to the following countries:

United States

Canada

Australia

New Zealand

United Kingdom

United Arab Emirates

Sweden

Denmark

Norway

Finland

Iceland

Ireland

France

Italy

Germany

Spain

Netherlands

Belgium

Austria

Switzerland

Poland

Czechia

Hungary

Romania

Luxembourg

Monaco

Portugal

Free Standard Shipping with 4-7 Days Delivery shipping is valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

International Shipping: We ship to most countries; however, due to regulatory restrictions, we do not ship to certain regions. Customers are responsible for ensuring that items comply with local import regulations.

Carrier and Location Limitations: Our carriers may not deliver to P.O. boxes or military addresses (APO/FPO/DPO). Orders exceeding specific weight or size limits may require special shipping arrangements, which could incur additional fees.

Weather and Unforeseen Events: Delivery times are estimated and may be delayed due to weather, natural disasters, or other unforeseen events. We strive to inform customers of any significant delays when possible.

Remote Locations: Shipments to remote or rural areas may take longer to arrive and could incur additional shipping fees. Please check our delivery estimates for your location at checkout.

Holiday and Peak Periods: Please note that shipping times may vary during holidays or peak periods due to high demand. We recommend ordering early to avoid potential delays.

Incorrect Shipping Information: Orders with incomplete or incorrect shipping details may be delayed. Any address changes after an order has shipped will incur additional fees.

Delivery Attempts: If delivery is unsuccessful after multiple attempts, the order may be returned to us. Reshipping charges will apply if an order is returned due to failed delivery attempts or customer refusal.

Return to Sender Policy: If a package is returned to us as undeliverable, we will notify you and may provide options for reshipment at an additional cost or refund the order minus shipping fees.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

VAT/CUSTOMS DECLARATION

All the orders include VAT and Free Shipping. We provide custom cleared and door to door shipping. Have no worries about custom clearance or any other state fees.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: www.themadnuts/returnpolicy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: tellus@themadnuts.com