Returns, Refunds & Cancellation Policy

Returns

As all of our products are made to order through a print-on-demand process, we do not accept returns or exchanges for reasons such as incorrect size, change of mind, or personal preference.

We only accept returns if the item you receive is defective, damaged, or if you receive the wrong product.

To request a return, please contact us within 30 days of receiving your order at tellus@themadnuts.com. Please include your order number, a description of the issue, and clear photos showing the damage or defect.

If your claim is approved, we will provide instructions for the next steps. Items returned without prior authorization will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Once your claim has been verified, we will, at our discretion:

• Send a replacement item at no additional cost, or
• Issue a full refund to your original payment method.

Any return shipping costs for approved damaged or incorrect items will be covered by us.

Non-Returnable Items

Because every item is produced specifically for your order, we cannot accept returns or exchanges for:

• Change of mind
• Incorrect size selected by the customer
• Incorrect color or design chosen during checkout
• Personalized or custom-made products
• Sale items
• Gift cards

If you have any questions before placing your order, please contact us and we'll be happy to help.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have statutory consumer rights under applicable law.

However, because our products are made to order specifically for each customer, many items qualify for the exception to the 14-day right of withdrawal for goods made to the consumer's specifications or clearly personalized, as permitted under applicable EU consumer protection legislation.

This does not affect your right to receive a replacement or refund if your item arrives damaged, defective, or incorrect.

Giveaway Policy

If you are selected as a giveaway winner, any associated subscription may only be canceled after 14 days from the first purchase. Once canceled, your subscription will not renew for the following billing cycle.

To cancel, visit your account dashboard or contact us at tellus@themadnuts.com.

Subscription Cancellation

Customers may cancel their subscription after their second monthly order has been fulfilled.

For example, if your first order is placed on June 12, your second order will be fulfilled around July 15. After that order has been processed, the cancellation option will become available in your account dashboard.

Once your cancellation is confirmed, your final scheduled order will be delivered, and no further charges will be made.

If you experience any issues, please contact tellus@themadnuts.com.

Refunds

Refunds are available only when an item is confirmed to be damaged, defective, or incorrect.

If your refund request is approved, it will be issued to your original payment method within 10 business days after approval. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tellus@themadnuts.com.